Frequently Asked Questions
Q: Do you deliver to other cities?
A: Yes, please call our office for a current quote.
Q: What is your standard rental time and does it include your set up time?
A: Our items are generally rented on a per day/event rate. Inflatable’s are rented on a per day, and or per weekend rate. Tents may go up 1-2 days before your event and also come down 1-2 days after your event. Your Rental Time does not count towards the set up time.
Q: When do you set up?
A: That depends on how many rentals we have that day. For tent rentals generally we arrive 1-2 days before your event. Inflatable Rentals are scheduled between the hours of 7am-12noon and 12noon-3pm. The times are based on when your event is scheduled to begin.
Q: We've rented some really dirty equipment from other companies in the past. Are they always that dirty?
A: No. The items should be clean when you get it. Once the equipment comes back to our warehouse, our cleaning team gets them ready for the next event.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Check or All Major Credit Cards. Final payment is due seven (7) days before scheduled event set up. Due to credit card processing fees, a 3% surcharge will be applied to all credit card sales.
Q: What if we need to cancel?
A: We ask for at least a 48 hour cancellation notice. BUT your deposit is NON-REFUNDABLE, in case of Cancellation. Your deposit will be held for up to one year from the date of your event, in case you want to rebook at another time.
Q: Do you require a deposit?
A: Yes all orders require a deposit. They are NON-REFUNDABLE. If you cancel your rental you will be given a rain check that is good for 1 year.
Refunded Deposits are only valid if canceled in case of Weather Related Cancellations based from our decision.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Tents can be set up really on any surface, but they do need to be anchored. For pole tents, asphalt and grass are our best options. We can fill the asphalt holes for $2 each. If you need the tent to be placed on asphalt or concrete but cannot stake, we recommend a frame tent that can be held with our cement weights.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Do you carry Insurance?
A: Yes we do. ABO Tents has a $1 million dollar General Liability Policy. If you event requires additional insured added to our policy your fee will be $100.00 additional to your rental invoice.
Q: What about the weather?
A: Good Question and welcome to Michigan. It might change 30 different times in one hour. Tents are installed and used rain or shine.
Still have a question? Call or Write: abotents@tm.net or call 989-754-8368 |
|
|
|
